Knowledge Base
CloudTop Office
This is the official knowledge base for Cloudtop Office.
Recent Articles
What makes a good Support Ticket?
A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...Upload Speed - What to expect when copying files to CloudTop Servers
? Uploading Files from Home: What You Should Know We tested uploading files from my home internet, which is pretty fast — it can download at 400 megabits per second (Mbps) and upload at 40 Mbps. That means it can send files much faster than many ...How to Edit display settings on Parallels Client
1. Open the Parallels Client. 2. Click "Connect". (you usually need to do this when logging in for the first time, if you need to setup a connection, refer to our installation guide.) 3. Choose the "Settings" button at the top right. 4. Choose ...Parallels Installation with Images - Updated 06/17/25
1. Go to https://ras.cloudtopremote.com/userportal/download 2. Click "Download". 3. Open the installed file, either from your downloads folder or from the top right of your browser. 4. Choose "Install Full Client". 5. Click "Next". 6. Accept the ...Parallels Installation Text-Only Guide
How to Migrate from Citrix Workspace to Parallels Client Follow these steps to install and set up Parallels Client for Windows: 1. Open a browser and go to https://ras.cloudtopremote.com/ 2. Click "Download Client" (top right). 3. On the download ...
Popular Articles
Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...Create an Account in Our Support Portal
We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps. It allows us to support multiple issues across all of our clients ...Parallels Installation with Images - Updated 06/17/25
1. Go to https://ras.cloudtopremote.com/userportal/download 2. Click "Download". 3. Open the installed file, either from your downloads folder or from the top right of your browser. 4. Choose "Install Full Client". 5. Click "Next". 6. Accept the ...Can I install my own software on the Cloudtop Servers?
If you need additional software applications installed on your virtual desktop beyond those in your original agreement, gather the following info: the name of the software, the URL for the software download, the system requirements page for the ...Our Policy on GDPR (General Data Protection Regulations)
Our Policy on GDPR (General Data Protection Regulations) We believe that you have the right to privacy and control over your information. This fundamental belief helps guide our Privacy Policy. Any and all data that you provide to Tandem CloudTop, ...