Knowledge Base
CloudTop Office
This is the official knowledge base for Cloudtop Office.
Recent Articles
What makes a good Support Ticket?
A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...Upload Speed - What to expect when copying files to CloudTop Servers
? Uploading Files from Home: What You Should Know We tested uploading files from my home internet, which is pretty fast — it can download at 400 megabits per second (Mbps) and upload at 40 Mbps. That means it can send files much faster than many ...How to Edit display settings on Parallels Client
1. Open the Parallels Client. 2. Click "Connect". (you usually need to do this when logging in for the first time, if you need to setup a connection, refer to our installation guide.) 3. Choose the "Settings" button at the top right. 4. Choose ...Parallels Installation with Images - Updated 06/17/25
1. Go to https://ras.cloudtopremote.com/userportal/download 2. Click "Download". 3. Open the installed file, either from your downloads folder or from the top right of your browser. 4. Choose "Install Full Client". 5. Click "Next". 6. Accept the ...Citrix Workspace vs. Parallels Client: Side-by-Side Functionality Comparison
Citrix Workspace vs. Parallels Client: Customer Experience Comparison As our platform transitions from Citrix Workspace to Parallels Client, here’s what you can expect in terms of how your daily experience will compare: Feature / Experience Citrix ...
Popular Articles
Downloading a file from Citrix to your local machine
To copy files from your Citrix Session (the "cloud") to your local PC/Desktop, follow these steps: 1. From the Citrix Workspace open your "File Explorer" published app. 2. Navigate to the file you want to ...Citrix App Shows Up On the Task Bar But the Window Is Not Visible
Symptom: A Citrix program icon is showing up on the task bar but you can't bring the program up. Issue: You can see the program icon on the taskbar, but cannot access the program or maximize it. It's actually open, but it has moved off of the ...Dropped Connections in Citrix
When Citrix drops out, there may be no error message or you may receive one of the following messages: Software Caused Connection Abort Software Caused System Abort The Citrix XenApp Server is No Longer Available The Network Connection to Your ...Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...How to Change Your Citrix Password
1) On your local machine (not within Citrix) open a browser. 2) Browse to https://my.cloudtopoffice.com and log in with your credentials. 3) Select the down arrow next to your name in the upper right corner of the screen. 4) Select Account Settings. ...