CloudTopOffice

Recent Articles
Drape Kings New File Path
Hi Everyone, We've moved the main QuickBooks file (drapekings.qbw) to a new Drive ( Z: ) on your remote machine. The new path for the file is "Z:/Accounting/New File/drapekings.qbw". Please follow the below steps to restore access, Let us know if you ...
QuoteWerks Crashes When Delivering a Quote (MAC COMPUTERS)
Here's how to stop QuoteWerks from crashing when delivering a quote for a MAC Computer: Quotewerks requires a computer have a Default Printer for previewing and delivering Quotes. No default printer will cause the program to crash. On your Mac, ...
Do you offer phone support?
Our helpdesk team primarily uses our ticket system to handle support requests. Even when you call we create a ticket for you. This approach allows us to maintain a thorough record of our interactions, which helps ensure that we can address and ...
Clear the Chrome Browser Cache
Over time, the Chrome browser can start to use an increasing of memory. Here's how to reduce the memory usage and increase the browser's performance. 1. Open Chrome and click on the Tools menu in the upper-right corner. Now select the Settings menu. ...
Citrix Workspace "Your Apps Are Not Available" AT&T Internet Users Fix
AT&T has an erroneous DNS entry for the CloudTop TTCStore for Citrix. The only resolution at this time is manually update your DNS to another provider. Please follow the below steps to resolve the issue: Open Settings: - Press `⊞ Win + I` to open the ...

Popular Articles
Downloading a file from Citrix to your local machine
To copy files from your Citrix Session (the "cloud") to your local PC/Desktop, follow these steps: 1. From the Citrix Workspace open your "File Explorer" published app. 2. Navigate to the file you want to ...
Resetting the Citrix Workspace
Here are instructions for resetting the Citrix Workspace. This will re-establish the trust relationship between your computer and our servers. 1. Locate the Citrix Workspace icon in the Windows System Tray/Notification Area. This is at the bottom ...
Dropped Connections in Citrix
When Citrix drops out, there may be no error message or you may receive one of the following messages: Software Caused Connection Abort Software Caused System Abort The Citrix XenApp Server is No Longer Available The Network Connection to Your ...
Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...
How to Change Your Citrix Password
1) On your local machine (not within Citrix) open a browser. 2) Browse to https://my.cloudtopoffice.com and log in with your credentials. 3) Select the down arrow next to your name in the upper right corner of the screen. 4) Select Account Settings. ...

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