Knowledge Base
CloudTop Office
This is the official knowledge base for Cloudtop Office.
Recent Articles
Installing Citrix Workspace: MacOS
Go to: https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html(opens in new window) Click Workspace app for Mac. Click Download Citrix Workspace app for Mac. A file called CitrixWorkspaceApp.dmg will download to your ...Citrix Workspace Receiver Reset [MacOS]
Reset Citrix Workspace [Mac Users] At the top of your screen you should see the Citrix Workspace icon. Right Click it, Choose Preferences from the drop-down menu. On the next menu, Go to the Accounts tab. Select any existing Storefronts and click the ...Citrix Workspace "Store URL is Invalid" Fix
Written Steps: Go to C:\Program Files (x86)\Citrix\<Citrix WorkSpace Version>\ReceiverCleanupUtility.exe Run the ReceiverCleanupUtility.exe as Admin. Allow it to finish completely, verify the only folders left in C:\Program Files (x86)\Citrix are the ...QuoteWerks Crashes When Delivering a Quote (MAC COMPUTERS)
Here's how to stop QuoteWerks from crashing when delivering a quote for a MAC Computer: Quotewerks requires a computer have a Default Printer for previewing and delivering Quotes. No default printer will cause the program to crash. On your Mac, ...Do you offer phone support?
Support Ticket and Communication Policy At CloudTop Office, our goal is to provide efficient and effective support to all our clients. To ensure thorough tracking and resolution of issues, we primarily utilize our ticket system to handle support ...
Popular Articles
Downloading a file from Citrix to your local machine
To copy files from your Citrix Session (the "cloud") to your local PC/Desktop, follow these steps: 1. From the Citrix Workspace open your "File Explorer" published app. 2. Navigate to the file you want to ...Resetting the Citrix Workspace [Instructional Video]
To restore the trust connection between your computer and our Citrix servers, please follow these steps to reset your Citrix Workspace: Instructional Video: Written Steps: 1. Access Citrix Workspace Settings - Locate the Citrix Workspace icon in your ...Dropped Connections in Citrix
When Citrix drops out, there may be no error message or you may receive one of the following messages: Software Caused Connection Abort Software Caused System Abort The Citrix XenApp Server is No Longer Available The Network Connection to Your ...Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...How to Change Your Citrix Password
1) On your local machine (not within Citrix) open a browser. 2) Browse to https://my.cloudtopoffice.com and log in with your credentials. 3) Select the down arrow next to your name in the upper right corner of the screen. 4) Select Account Settings. ...