Knowledge Base
CloudTop Office
This is the official knowledge base for Cloudtop Office.
Recent Articles
How to Take a Screenshot
How to Take a Screenshot This article covers how to capture a screenshot on Windows, Mac, iPhone, and Android. Windows Capture the full screen and save it as a file Press Windows + PrtScn. Your screen will dim briefly, confirming the capture. Find ...Install Parallels Client: MACOS
? Overview Parallels Client for Mac is the application that connects your Mac to the CloudTop hosted environment, giving you access to your Windows applications and desktop — all running securely in the cloud. It is the required client for all ...CINESYS MFA
Go to ras.cloudtopremote.com Sign in using the provided credentials from your Welcome Letter. After entering your credentials, you should receive the following QR code. Open your DUO Mobile Account. Click "Add Account" at the top left, select "Scan ...Adding Multi Factor Authentication - New Phone - 2025
Go to ras.cloudtopremote.com Sign in using the provided credentials from your Welcome Letter. After entering your credentials, you should receive the following QR code. Download Microsoft Authenticator to your mobile device. You can scan the below QR ...What makes a good Support Ticket?
A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...
Popular Articles
Running Maintenance On Your QuoteWerks Database
Periodically, you might notice a performance decline when carrying out different tasks in QuoteWerks. QuoteWerks provides a utility called "Medic" that can help improve performance in your database. Medic has two limitations: 1) The database has to ...Install Parallels Client: Windows
To start using your RAS apps: 1. Open a browser and go to https://ras.cloudtopremote.com/ 2. Click "Download Client". 3. Click "Download". 3. Run the downloaded file and choose "Install Basic Client". 4. Click "Next". 5. Check the "I accept the ...Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...QuoteWerks was unable to establish a DDE connection
Error: "QuoteWerks was unable to establish a DDE connection with the other instance of QuoteWerks that is also running" Solution: This may be because a previous instance of QuoteWerks is still shutting down or is waiting for the user to login. In ...Create an Account in Our Support Portal
We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps. It allows us to support multiple issues across all of our clients ...