Knowledge Base
CloudTop Office
This is the official knowledge base for Cloudtop Office.
Recent Articles
CINESYS MFA
Go to ras.cloudtopremote.com Sign in using the provided credentials from your Welcome Letter. After entering your credentials, you should receive the following QR code. Open your DUO Mobile Account. Click "Add Account" at the top left, select "Scan ...Adding Multi Factor Authentication - New Phone - 2025
Go to ras.cloudtopremote.com Sign in using the provided credentials from your Welcome Letter. After entering your credentials, you should receive the following QR code. Download Microsoft Authenticator to your mobile device. You can scan the below QR ...What makes a good Support Ticket?
A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...Upload Speed - What to expect when copying files to CloudTop Servers
? Uploading Files from Home: What You Should Know We tested uploading files from my home internet, which is pretty fast — it can download at 400 megabits per second (Mbps) and upload at 40 Mbps. That means it can send files much faster than many ...How to Edit display settings on Parallels Client
1. Open the Parallels Client. 2. Click "Connect". (you usually need to do this when logging in for the first time, if you need to setup a connection, refer to our installation guide.) 3. Choose the "Settings" button at the top right. 4. Choose ...
Popular Articles
Install Parallels Client: Windows
To start using your RAS apps: 1. Open a browser and go to https://ras.cloudtopremote.com/ 2. Click "Download Client". 3. Click "Download". 3. Run the downloaded file and choose "Install Basic Client". 4. Click "Next". 5. Check the "I accept the ...Opening a QB Company File
Locating your Company file through QuickBooks when opening for the first time, or after upgrading to a new version: 1. Start Quickbooks by double-clicking the QB icon 2. Click open or restore an existing Company file 3. Select open a regular company ...QuoteWerks was unable to establish a DDE connection
Error: "QuoteWerks was unable to establish a DDE connection with the other instance of QuoteWerks that is also running" Solution: This may be because a previous instance of QuoteWerks is still shutting down or is waiting for the user to login. In ...Running Maintenance On Your QuoteWerks Database
Periodically, you might notice a performance decline when carrying out different tasks in QuoteWerks. QuoteWerks provides a utility called "Medic" that can help improve performance in your database. Medic has two limitations: 1) The database has to ...Create an Account in Our Support Portal
We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps. It allows us to support multiple issues across all of our clients ...