Citrix Workspace "Your Apps Are Not Available" AT&T Internet Users Fix

Citrix Workspace "Your Apps Are Not Available" AT&T Internet Users Fix

AT&T has an erroneous DNS entry for the CloudTop TTCStore for Citrix. The only resolution at this time is manually update your DNS to another provider. Please follow the below steps to resolve the issue:

  1. Open Settings:

    - Press `⊞ Win + I` to open the Settings app.

    - Alternatively, click on the Start Menu and then select the 'Settings' gear icon.

  2. Navigate to Network & Internet:

    - In the Settings window, click on the `Network & Internet` tab on the left sidebar.

  3. Select Network Properties:

    - For `Wi-Fi`: Click on `Wi-Fi`, and then click on the name of your connected Wi-Fi network to open its properties.

    - For `Ethernet`: Click on `Ethernet`, and then click on the `Network` you are connected to.

  4. Edit IP Settings:

    - Scroll down to the `IP settings` section and click on the `Edit` button.

  5. Enter Google’s IPv4 DNS Server Addresses:

    - In the Edit IP settings window that appears, select `Manual` from the drop-down menu.

    - Toggle the `IPv4` switch to `On`.

    - In the `Preferred DNS` field, enter `8.8.8.8`.

    - In the `Alternate DNS` field, enter `8.8.4.4`.

    - Click on the `Save` button to apply the changes.

  6. Enter Google’s IPv6 DNS Server Addresses:

    -Toggle the `IPv6` switch to `On`
     In the `Preferred DNS` field, enter `2001:4860:4860::8888`
     In the `Alternate DNS` field, enter `2001:4860:4860::8844`.
    Click on the `Save` button to apply the changes.

  7. Open Command Prompt:

    - Press `⊞ Win + S` to open the search bar.

    - Type `cmd` and select the `Run as administrator` option for Command Prompt.

  8. Run the Flush DNS Command:

    - In the Command Prompt window, type the following command and press Enter:

    ipconfig /flushdns

    - You should see a confirmation message stating, 'Successfully flushed the DNS Resolver Cache.'

  9. Reset the Citrix Receiver:

    1. Find the Citrix Receiver icon in your system tray, Right-Click it > Advanced Preferences.

    2. Click "Reset Citrix Workspace".

  10. Sign in with your Citrix Credentials. (formatted: Firstname.Lastname)

  11. Launch your apps!

If the above steps did not resolve the issue, Please reach out to the helpdesk.


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