Contacts with company names will not sync with company creation enabled

Answer ID 36705   |    Published 10/17/2013 04:08 PM   |    Updated 02/14/2014 03:06 PM

Issue:
Contacts with company names will not sync with company creation enabled

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Version Found: 16.0

Steps to Reproduce

1. Enable Company Creation (any options)
2. Create remote database
3. In parent db, create contact with a company name
4. Restore remote and sync

Actual Result: Contacts with company names will not sync

Workaround:
Download and run the attached DB Fixer on all computers that sync. This will make sure that any new records that are added will sync correctly, but it isn't able to fix existing "broken" records. Currently, there isn't any way for our sync service to tell that these records didn't sync, so they will need to be edited to force them to sync.

Reference#: 102968, 103047
Status: Closed, fixed in v16.1

File Attachments

•  DBFixer_1600_Company_Link_Sync.exe (68 KB)

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Additional Details

Answer ID

36705

Products

• Act!

Date Created

10/17/2013 04:08 PM

Date Updated

02/14/2014 03:06 PM

Access Level

Act!-Basic

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