Could not Start APP

Could not Start APP

Possible Issue for Some Users:  

This has meant that some users will receive an error when connecting to Tandem resources via the Citrix Receiver.  

You may receive one of the following errors

  • Could not start apps
  • Your apps are not available
  • Could not connect to TTC store

SOLUTION:  Reset the Citrix Workspace App. Here are instructions for resetting the Citrix Workspace App. This will re-establish the Trust relationship between your computer and our servers.

To Reset the Citrix Receiver

  1. Right click on the Citrix Workspace icon in the Windows system tray.
  2. Select Advanced Preferences.
  3. Choose Reset  Workspace.
  4. Select Yes, reset Workspace.

You will need your Citrix Credentials as the setup requires three entries

1) Our Gateway address:  https://my.cloudtopoffice.com

2) Your Citrix Username: We can send or reset this if you wish

3) Your Citrix password.

 Please note.  You can also access Citrix Resources with a web Browser (like Internet Explorer) just by going to https://my.cloudtopoffice.com

 


We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?

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