Citrix Workspace Receiver Reset [Windows]

Citrix Workspace Receiver Reset [Windows]

Reset the Citrix Receiver

-Reboot your machine, if that doesn't resolve, continue with the below steps.
- Locate the Citrix Workspace icon in your system tray.
- Right-click the icon and select "Advanced Preferences".
- Once you have selected "Advanced Preferences", select "Reset Citrix Workspace".

- After clicking "Reset Citrix Workspace", you will receiving a second prompt for confirmation.



- When you reopen Citrix Workspace after resetting, you will be prompted to re-enter the "Store URL or email address", enter the following:



my.cloudtopoffice.com

- Once you enter the Store URL, enter your Citrix Username and Password included in your welcome letter.


- If you have forgotten your credentials, please reach out to the help desk.
- Your username should be formatted as firstname.lastname


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