Support Ticket and Communication Policy

At CloudTop Office, our goal is to provide efficient and effective support to all our clients. To ensure thorough tracking and resolution of issues, we primarily utilize our ticket system to handle support requests. Below is an overview of how we manage communication:

Ticket System Usage

- Primary Channel: We encourage all support requests to be submitted via our ticket system. This approach maintains a comprehensive record of interactions, aiding in efficient issue resolution.

- Phone Requests: Even when you contact us by phone, our team will create a ticket on your behalf. This ensures the continuity of documentation and tracking.

Phone Support

- When It's Used: We recognize certain situations may require immediate or more detailed communication. In such cases, phone support can be arranged.

- Process: Phone support is arranged when deemed necessary for effective issue resolution. Our technicians will set up an appointment through our ticket system. This allows them to review and research the issue comprehensively before reaching out.

Our Commitment

Our approach aims to streamline support processes while maintaining high-quality service delivery. Thank you for understanding and supporting our efforts to serve you better. Should you have any questions or need assistance, please feel free to reach out through our ticket system.