Accessing our ticket system to view and create support tickets

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• How to submit a Helpdesk ticket

• Adding a New User

  If you would like to add a new user to your account, simply send us a ticket with your request including the user's name and their email address.  We will get them set up on our end, and email back their login credentials. Please let us know if you ...

• How to start a Helpdesk chat

• Support Hours

  We maintain Central Time Zone business hours.  8am - 5pm.   After hours support is done by appointment and may be billable.   For Server related emergencies, our support is 24x7.    During business hours: The best way to reach us is to go ...

• How to submit a support request

  We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...