How to submit a Helpdesk ticket

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• How to start a Helpdesk chat

• Adding a New User

  If you would like to add a new user to your account, simply send us a ticket with your request including the user's name and their email address. We will get them set up on our end, and email back their login credentials. Please let us know if you ...

• How to submit a support request?

  If you need support or are facing an issue, you can reach out to us using one of the following methods: 1. Start a Chat: - Visit our support portal at https://helpdesk.cloudtopsupport.com and start a chat with a support representative. 2. Submit a ...

• Info to put in Support Ticket for a Speedy Resolution

  IMPORTANT: Because we are able to do most troubleshooting remotely, and we spend much of the day on the phone, we utilize a support portal for tracking our support requests. INFORMATION YOU WILL NEED WHEN YOU SUBMIT A SUPPORT TICKET First, gather ...

• Support Hours

  We maintain Central Time Zone business hours.  8am - 5pm.   After hours support is done by appointment and may be billable.   For Server related emergencies, our support is 24x7.    During business hours: The best way to reach us is to go ...