If QuickBooks is loading slowly or gets stuck on a grey screen, follow these steps to resolve the issue:
Launching the Company File Suppressed
1. Open your company file:
- Hold the ALT key on your keyboard.
- While holding the ALT key, click OK to sign into your company file after entering your credentials.
- Keep holding the ALT key until the top ribbon fully populates or any windows appear.
Suppressing Future Slowness
To prevent future slowness when opening your file, modify these preferences:
1. Disable Pop-Up Messages:
- Navigate to Edit > Preferences > General.
- Select Turn off popup messages for products and services.
2. Adjust Desktop View Settings:
- Navigate to Edit > Preferences > Desktop View.
- Select Don't Save the Desktop.
**Additional Steps**
If the above steps do not resolve the issue, you might need to:
1. Perform a Rebuild on the File:
- This process can correct any data integrity issues that may be causing the slow performance.
2. Address User-Specific Issues:
- If the slowness is limited to a single user or a small subset of users, it might be due to a broken user profile.
- Navigate to Company > Users > Set Up Users.
- Delete the affected users.
- Recreate the user profiles with the same names and permissions.
Following these steps should help resolve slowness or grey screen issues when loading QuickBooks.