Resetting the Citrix Workspace [Instructional Video]

Resetting the Citrix Workspace [Instructional Video]

Info
To restore the trust connection between your computer and our Citrix servers, please follow these steps to reset your Citrix Workspace:
Instructional Video:
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Written Steps:
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1. Access Citrix Workspace Settings
- Locate the Citrix Workspace icon in your Windows system tray. The icon in the taskbar/on the desktop will NOT work, only the System Tray.

- Right-click on the icon to open the menu.


2. Open Advanced Preferences
- From the menu, select the option labeled "Advanced Preferences."


3. Reset Citrix Workspace
- Click on "Reset Citrix Workspace" within the Advanced Preferences window.

- A prompt will appear; select "Yes" to confirm the reset.

4. Enter Store URL
- Enter my.cloudtopoffice.com

- If this doesn't work, contact the helpdesk, or follow these steps: Store URL is Invalid Fix
5. Enter your Citrix Credentials

- Contact us if you need this to be reset.



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