Resetting the Citrix Workspace

Resetting the Citrix Workspace

Info
To restore the trust connection between your computer and our Citrix servers, please follow these steps to reset your Citrix Workspace:

1. Access Citrix Workspace Settings
- Locate the Citrix Workspace icon in your Windows system tray. The icon in the taskbar/on the desktop will NOT work, only the System Tray.

- Right-click on the icon to open the menu.


2. Open Advanced Preferences
- From the menu, select the option labeled "Advanced Preferences."


3. Reset Citrix Workspace
- Click on "Reset Citrix Workspace" within the Advanced Preferences window.

- A prompt will appear; select "Yes" to confirm the reset.

4. Enter Store URL
- Enter my.cloudtopoffice.com

- If this doesn't work, contact the helpdesk, or follow these steps: Store URL is Invalid Fix
5. Enter your Citrix Credentials

- Contact us if you need this to be reset.



    • Related Articles

    • Installing Citrix Workspace

      The Citrix Workspace allows users to connect to CloudTop Office hosted servers. There is a Citrix Workspace for a variety of operating systems including: Windows Mac OS IPad Android The Citrix App makes possible: Saving your files to your local ...
    • Installing Citrix Workspace: Windows / Mac

      STEP 1)  Download the Citrix Workspace installer.                      For Windows machines:  (Click Here)                           For Macs:  (Click Here)   STEP 2)  Run the installer.  Accept the License Agreement.  Click Install.  Click Finish.  ...
    • Installing Citrix Workspace: iPad / iPhone

      1.  Download and install the Citrix Workspace App from the AppStore or the Google Play Store 2.  Wait for the installation to finish 3.  Open the Citrix Workspace 4.  Select the “Add Account” option 5.  Enter https://my.cloudtopoffice.com   6.  Wait ...
    • Dropped Connections in Citrix

      When Citrix drops out, there may be no error message or you may receive one of the following messages: Software Caused Connection Abort Software Caused System Abort The Citrix XenApp Server is No Longer Available The Network Connection to Your ...
    • Downloading a file from Citrix to your local machine

      To copy files from your Citrix Session (the "cloud") to your local PC/Desktop, follow these steps:     1. From the Citrix Workspace open your "File Explorer" published app.                                          2. Navigate to the file you want to ...