Uninstall/Reinstall the Citrix Workspace (Windows)

Uninstall/Reinstall the Citrix Workspace (Windows)

If you're having a problem getting connected to your Citrix apps, and you have already reset the Workspace, try uninstalling and reinstalling the Citrix Workspace:

Uninstall the Citrix Workspace:

     STEP 1)   For Windows 11, click on the Windows button and select Installed apps.






For previous Windows versions, open the Control Panel and select Programs and Features.




     STEP 2)  Select your existing Citrix Workspace and click Uninstall.  




Reinstall the Citrix Workspace:

     STEP 1)  Download the Citrix Workspace installer  (Click Here)      


     STEP 2)  Run the installer.  Accept the License Agreement.  Click Install.  Click Add Account.


     STEP 3)  Enter the server address where prompted (NOT YOUR WORK EMAIL!!) 


                    The server address is    https://my.cloudtopoffice.com/


     STEP 4)  Enter your Citrix username and password




We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?


    • Related Articles

    • Installing Citrix Workspace: Windows / Mac

      STEP 1) Download the Citrix Workspace installer. For Windows machines: (Click Here) For Macs: (Click Here) STEP 2) Run the installer. Accept the License Agreement. Click Install. Click Finish. STEP 3) Open the Citrix Workspace. STEP 4) Enter the ...

    • Resetting the Citrix Workspace

      To restore the trust connection between your computer and our Citrix servers, please follow these steps to reset your Citrix Workspace: Instructional Video: Written Steps: 1. Access Citrix Workspace Settings - Locate the Citrix Workspace icon in your ...

    • Installing Citrix Workspace

      The Citrix Workspace allows users to connect to CloudTop Office hosted servers. There is a Citrix Workspace for a variety of operating systems including: Windows Mac OS IPad Android The Citrix App makes possible: Saving your files to your local ...

    • Installing Citrix Workspace: iPad / iPhone

      1.  Download and install the Citrix Workspace App from the AppStore or the Google Play Store 2.  Wait for the installation to finish 3.  Open the Citrix Workspace 4.  Select the “Add Account” option 5.  Enter https://my.cloudtopoffice.com   6.  Wait ...

    • Citrix Workspace Crashes or becomes non responsive

      Citrix Workspace Crashes or becomes non responsive.  -  Update 12/6  - We have resolved this issue on the server side. But most computers will need to "cleanup" the Workspace installation on their computer.  If you continue to have this issue, there ...