Error Could Not Start App When Connecting to Citrix

Error Could Not Start App When Connecting to Citrix

This past Monday we received a new SSL certificate. (This helps us encrypt your data)

Possible Issue for Some Users:  This has meant that some users will receive an error when connecting to Tandem resources via the Citrix Receiver.  

You may receive one of the following errors

  • Could not start apps
  • Your apps are not available
  • Could not connect to TTC store

SOLUTION:  Reset the Citrix Receiver.

Here are instructions for resetting the Citrix Receiver. This will re-establish the Trust relationship between your computer and our servers.


https://helpdesk.cloudtopsupport.com/portal/en/kb/articles/resetting-and-updating-citrix-workspace


You will need your Citrix Credentials as the setup requires three entries

1) Our Gateway address:  https://my.cloudtopoffice.com

2) Your Citrix Username: We can send or reset this is you wish

3) Your Citrix password.


Please note.  You can also access Citrix Resources with a web Browser (like Internet Explorer) just by going to https://my.cloudtopoffice.com



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