If you need support or are facing an issue, you can reach out to us using one of the following methods:

1. Start a Chat:

- Visit our support portal at https://helpdesk.cloudtopsupport.com and start a chat with a support representative.

2. Submit a Ticket:

- If you already have a helpdesk account, log in at https://helpdesk.cloudtopsupport.com and submit a support ticket.

- If this is your first time using the helpdesk, you will need to set up an account. Instructions on how to create a helpdesk account are available on the portal.

3. Email Support:

- Send an email detailing your issue to helpdesk@cloudtopsupport.com.

Information Needed for a Support Ticket:

- Clearly describe the problem and how to recreate it.

- Provide details on any error messages received.

- Indicate if others in your group are experiencing the same issue.

After Submitting a Ticket:

- Support will review your issue within 30 minutes.

- We will research the issue and respond with appropriate action based on the impact.

Support Details:

- Level 1 support is included with your hosting and covers basic questions and connection issues.

- Consulting or individual training is not included.

- In some cases, support may be billable, but you will be informed beforehand.

We aim to efficiently resolve your issues and provide satisfactory support.