FAQ - Frequently Asked Questions
Uploading a file from your local machine to Citrix
These are the steps to copy files from your local PC/Desktop into your Citrix Session (the "cloud"). For this example, the "cloud" destination is called "Shared Q Drive (Q:)". You will have a Q: drive, but it will have the name of your company + ...
Using Tandem's Support Portal
We use a support portal to track support issues and help you more efficiently. It allows you to receive a tracking number for each separate issue. It also allows us to do research before taking up your time. Here's three ways to get help: ...
How to submit a support request
We use a support portal to track support issues and help you more efficiently. It allows you to receive a tracking number for each separate issue. It also allows us to do research before taking up your time. Here's three ways to get help: ...
Downloading a file from Citrix to your local machine
To copy files from your Citrix Session (the "cloud") to your local PC/Desktop, follow these steps: 1. From the Citrix Workspace open your "File Explorer" published app. 2. Navigate to the file you want to ...
Our Policy on GDPR (General Data Protection Regulations)
We believe that you have the right to privacy and control over your information. This fundamental belief helps guide our Privacy Policy. Any and all data that you provide to Tandem CloudTop, either directly or via our online forms, will NEVER be sold ...
Need to Cancel Hosting
Sometimes needs change and you need to cancel your service with Cloudtop Office. If so, please submit a support ticket with the following details. Notification of your plans What would you like us to do with your backups (we send electronic backups ...