Adding Multi-Factor Authentication to Your RAS Account

Adding Multi-Factor Authentication to Your RAS Account

To add multi-factor authentication to your RAS account:

- Open a browser and enter this URL:  https://ras.cloudtopremote.com/mfa
- Log in with the RAS credentials you have already received in our Welcome Letter.



- If you don't already have the Google Authenticator app on your phone, download and install it.
- Open the app and click "Scan a QR Code" (if this is your first time using the app will have to click the + sign in the lower-right part of the screen first).



- Scan the bar code.



- Go back to the RAS logon screen and click OK. 
- Enter the Google Authenticator code in the OTP ( One-time password ) field and click OK.



- You will now be able to access your apps.  
- On any subsequent RAS logon attempt, open the Google Authenticator and enter the new code at the OTP prompt.




We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?

    • Related Articles

    • Adding a New User

      If you would like to add a new user to your account, simply send us a ticket with your request including the user's name and their email address.  We will get them set up on our end, and email back their login credentials. Please let us know if you ...

    • Changing the Password on Your RAS Account

      To change the password on your RAS (Remote Application Server) account: - Open a browser and enter this URL: https://ras.cloudtopremote.com/ - Enter your credentials: - click OK on the welcome message: - Right-click the Tools icon and select "Change ...

    • QuoteWerks getting an e-mail authentication error

      When trying to send an e-mail, you might receive an error message mentioning "authentication". This means your email settings are incorrect. Check with the person that manages your e-mail. Here is some of the things that sometimes go wrong: 1) Multi ...

    • Adding or removing and re-adding the ACT! Addressbook

      Most issues related to the Outlook integration can be corrected by adding or removing and re-adding the ACT! Addressbook. Here is how you can do this: Close Outlook, open ACT!, and log into your ACT! database using your ACT credentials. 1.  Choose ...

    • Getting Started with RAS Parallels

      To start using your RAS apps: 1. Open a browser and go to https://ras.cloudtopremote.com/ 2. Click "Download Client". 3. Click "Download". 3. Run the downloaded file and choose "Install Basic Client". 4. Click "Next". 5. Check the "I accept the ...