Getting Help From Quickbooks Support

Getting Help From Quickbooks Support

If you are having problems "inside" your company file (lost passwords, verify/rebuild errors, etc.), the best course is for you to call Quickbooks Support at (877) 683 3280.  Since we are a hosting provider, if 
we call them they WILL NOT discuss anything that has to do with your company file data.

When you call Quickbooks Support, they will ask for a license number.  The Quickbooks software running on the Citrix server is registered with our hosting provider "site" license.   Be sure to give them your "individual" license number, not the one listed in the program help screen (it will not match your company info that Quickbooks has on file).



We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?

    • Related Articles

    • How to submit a support request

      We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...
    • How to submit a support request

      We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...
    • Support Hours

      We maintain Central Time Zone business hours.  8am - 5pm.   After hours support is done by appointment and may be billable.   For Server related emergencies, our support is 24x7.    During business hours: The best way to reach us is to go ...
    • Important Quickbooks Considerations

      As hosting providers for Intuit QuickBooks, there are a few things we do in our hosting environment that we wanted to make you aware of. QuickBooks Licensing: While you must maintain an active subscription to Intuit QuickBooks, the actual license you ...
    • Troubleshooting Issues with your Quickbooks File

      If you’ve been advised by Quickbooks Support to address an issue on your server, please bear in mind that our servers host around 100 other companies, none of whom have reported similar problems. This suggests that the issue is likely not originating ...