Can I install my own software on the Cloudtop Servers?
If you need additional software applications installed on your virtual desktop beyond those in your original agreement, gather the following info: the name of the software, the URL for the software download, the system requirements page for the software, and any special instructions. Send the info to us in a support ticket. How? We will review the request and either install the software for you, or create a quote for the additional resources needed to support and host that particular applications.
We have a complete support system ( powered by ZoHo Desk ) standing by to help if you have
any
questions or problems. Please take a moment to setup a helpdesk account. How?
Once you have a helpdesk account setup, getting help is easy!
How?
Related Articles
Service Level Agreement for Database Hosting from CloudTop Office
CloudTop Office offers virtual desktop hosting for Act! CRM, QuickBooks, Quotewerks along with Microsoft Office via Remote Access technologies, like Citrix Zen App, Ras by Parallels, and Remote Desktop Services. CloudTop Office offers virtual desktop ...
Install Parallels Client: Windows
To start using your RAS apps: 1. Open a browser and go to https://ras.cloudtopremote.com/ 2. Click "Download Client". 3. Click "Download". 3. Run the downloaded file and choose "Install Basic Client". 4. Click "Next". 5. Check the "I accept the ...
How to Back Up Your Company File on Our Servers
Regular backups of your QuickBooks files are critical. Our hosted customers can rest assured knowing that we make backups every night; however, we still recommend that you make separate backups every so often, as well. Here is how you can backup ...
Upload a File to CloudTop Office
Here's how you can send us a file: - Locate the file on your local machine. - Go to this website: tinyurl.com/send2tandem - Enter your e-mail address and click on the "Choose File" button. - Navigate to your file and click on the "Open" button (you ...
Installing Citrix Workspace
The Citrix Workspace allows users to connect to CloudTop Office hosted servers. There is a Citrix Workspace for a variety of operating systems including: Windows Mac OS IPad Android The Citrix App makes possible: Saving your files to your local ...