How many people can access my data through account?
Each person needs to have their own hosting account. We do not allow sharing. Doing so is a violation of our license agreement with Swiftpage and Intuit and is a breach of your hosting agreement with Tandem. Each violation will have a $150 administrative fee associated with each use.
We have a complete support system ( powered by ZoHo Desk ) standing by to help if you have
any questions or problems. Please take a moment to setup a helpdesk account. How?
Once you have a helpdesk account setup, getting help is easy! How?
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Hosting - How to get started
If you are ready to get started, simply accept the quote we sent you and make an online payment (or give us a call at (866) 710-4228). To expedite your experience, send in a Helpdesk ticket with the names of your users and their email addresses, ...
Need to Cancel Hosting
Sometimes needs change and you need to cancel your service with Cloudtop Office. If so, please submit a support ticket with the following details. Notification of your plans What would you like us to do with your backups (we send electronic backups ...
Our Policy on GDPR (General Data Protection Regulations)
We believe that you have the right to privacy and control over your information. This fundamental belief helps guide our Privacy Policy. Any and all data that you provide to Tandem CloudTop, either directly or via our online forms, will NEVER be sold ...
Bringing your Data to your Citrix Environment
Our tech team will work with you to move your critical data to our data center securely and with little or no downtime. In fact, you can usually work with your existing data until later in the afternoon, and then start utilizing our hosted ...
Getting Started with RAS1 (Remote Application Server)
You should have received a Welcome letter from us. To start using your RAS (Remote Application Server) apps: - Open a browser and enter this URL: https://ras1.cloudtopremote.com/ - Click on Download Client. - Click on the Download button. - Run the ...