QuoteWerks was unable to establish a DDE connection...

QuoteWerks was unable to establish a DDE connection...

You may encounter this error message:





This means that you opened QuoteWerks twice. It comes after the second attempt.  Whenever this happens, click OK on this window,  minimize the Citrix workspace, and you should see the Quotewerks login screen.  From this point, you can logon as you normally would.



We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?


    • Related Articles

    • QuoteWerks was unable to establish a DDE connection

      Error:  "QuoteWerks was unable to establish a DDE connection with the other instance of QuoteWerks that is also running" Solution:  This may be because a previous instance of QuoteWerks is still shutting down or is waiting for the user to login.  In ...

    • Trouble Exporting Quotes into Quickbooks

      If you're unable to export Quotes to Quickbooks, there are two possible causes: 1)  If only one user is having the problem, it is usually because they started Quotewerks first or that Quickbooks was not signed on to the company file; 2)  If it's not ...

    • Dropped Connections in Citrix

      When Citrix drops out, there may be no error message or you may receive one of the following messages: Software Caused Connection Abort Software Caused System Abort The Citrix XenApp Server is No Longer Available The Network Connection to Your ...

    • Re-establish Quickbooks Integration with Quotewerks

      You may notice that the integration between Quotewerks and Quickbooks has stopped functioning: Log in to QuickBooks as Admin . Switch to Single-User mode from the File menu. Open Quotewerks and logon. Click on the Quickbooks button in the upper ...

    • Resetting the Citrix Workspace

      Here are instructions for resetting the Citrix Workspace. This will re-establish the trust relationship between your computer and our servers. 1. Locate the Citrix Workspace icon in the Windows System Tray/Notification Area. This is at the bottom ...