Support Hours

Support Hours

We maintain Central Time Zone business hours.  8am - 5pm.  

After hours support is done by appointment and may be billable.  

For Server related emergencies, our support is 24x7.   


During business hours:

The best way to reach us is to go to  https://helpdesk.cloudtopsupport.com  and start a chat.  How?


After business hours:

After hours the best thing to do is to submit a support ticket, as this will be received on all of our phones.  If you already have a helpdesk account, go to https://helpdesk.cloudtopsupport.com and submit a ticket.   How?  If it's your first time, here's how to setup a helpdesk account:   How?

Alternatively, you can send an email to helpdesk@cloudtopsupport.com

​Please note:  If you call and leave a voicemail this may delay our response.


    • Related Articles

    • How to submit a support request

      We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...

    • How to submit a support request

      We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...

    • Getting Help From Quickbooks Support

      If you are having problems "inside" your company file (lost passwords, verify/rebuild errors, etc.), the best course is for you to call Quickbooks Support at (877) 683 3280.  Since we are a hosting provider, if  we call them they WILL NOT discuss ...

    • Create an Account in Our Support Portal

      We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps.   It allows us to support multiple issues across all of our clients ...

    • Using Tandem's Support Portal

      We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.   Here's three ways to get help:   ...