How to submit a Helpdesk ticket

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• How to start a Helpdesk chat

• Adding a New User

  If you would like to add a new user to your account, simply send us a ticket with your request including the user's name and their email address. We will get them set up on our end, and email back their login credentials. Please let us know if you ...

• How to submit a support request?

  If you need support or are facing an issue, you can reach out to us using one of the following methods: 1. Start a Chat: - Visit our support portal at https://helpdesk.cloudtopsupport.com and start a chat with a support representative. 2. Submit a ...

• Support Hours

  ? Business Hours Support Type Hours Notes Standard Support 8:00 AM – 5:00 PM CT Monday – Friday After Hours Support By Appointment May be billable Server Emergencies 24 × 7 Always available ☀️ During Business Hours (8 AM – 5 PM CT) The fastest way ...

• What makes a good Support Ticket?

  A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...