Using Tandem's Support Portal

Using Tandem's Support Portal

We use a support portal to track support issues and help you more efficiently.  It allows you to receive a tracking number for each separate issue.  It also allows us to do research before taking up your time.

 

Here's three ways to get help:

 

1)      Go to https://helpdesk.cloudtopsupport.com and start a chat.  How?

 

2)      If you already have a helpdesk account, go to https://helpdesk.cloudtopsupport.com and submit a ticket.   How?  If it's your first time, here's how to setup a helpdesk account:   How?

 

3)      Send an email to helpdesk@cloudtopsupport.com



From this same web page, you can:

Search Tickets - Want to fix it yourself, or just find more information?  You can search our Knowledge Base  articles, your previously submitted tickets, or both.

  

KB Articles - Our Knowledgebase is separated into 3 sections, General KnowledgeBase, Hosted Software Help, and Act! Specific Help. You can click on each section to view all articles.


My Area - See a summary of your previously submitted tickets.



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