Getting an Error When Updating

Getting an Error When Updating

Periodically, you will receive a prompt to update the Citrix Workspace.

Several users have encountered the following error:




If this happens, here are the steps to carry out:  (Do this on your computer, not on the Citrix system)

- Right-click on the Windows Start button and select SettingsApps > Apps & features. 
- Click on the existing Citrix Workspace app and select Uninstall.
- Once the uninstall finishes, re-install the Citrix Workspace.  How?


We have a complete support system standing by to help if you have any questions or problems.  Please take a moment to setup a helpdesk account.  How?

Once you have a helpdesk account setup, getting help is easy!  How?
    • Related Articles

    • QuoteWerks getting an e-mail authentication error

      When trying to send an e-mail, you might receive an error message mentioning "authentication". This means your email settings are incorrect. Check with the person that manages your e-mail. Here is some of the things that sometimes go wrong: 1) Multi ...
    • Getting Help From Quickbooks Support

      If you are having problems "inside" your company file (lost passwords, verify/rebuild errors, etc.), the best course is for you to call Quickbooks Support at (877) 683 3280.  Since we are a hosting provider, if  we call them they WILL NOT discuss ...
    • Updating Quickbooks

      If you see a message that Quickbooks needs to be updated, please send us a ticket and we will get it done.  Installation updates are done in the evening during scheduled times. We do updates on our servers Wednesday night from 10-midnight Central ...
    • Error Could Not Start App When Connecting to Citrix

      This past Monday we received a new SSL certificate. (This helps us encrypt your data) Possible Issue for Some Users: This has meant that some users will receive an error when connecting to Tandem resources via the Citrix Receiver. You may receive one ...
    • Quotewerks Error Message - Could not find file SITE.mdb

      You might get this error message when trying to open Quotewerks: Here's how to fix the problem: - Open the File Explorer from your Citrix Workspace.  - Click on the View tab. - Place a check mark next to File name extensions and Hidden items. - ...