How to Get Support
Create an Account in Our Support Portal
We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps. It allows us to support multiple issues across all of our clients ...
How to submit a support request
We use a support portal to track support issues and help you more efficiently. It allows you to receive a tracking number for each separate issue. It also allows us to do research before taking up your time. Here's three ways to get help: ...
Info to put in Support Ticket for a Speedy Resolution
IMPORTANT: Because we are able to do most troubleshooting remotely, and we spend much of the day on the phone, we utilize a support portal for tracking our support requests. INFORMATION YOU WILL NEED WHEN YOU SUBMIT A SUPPORT TICKET First, gather ...
Upload a File to Tandem
Here's how you can send us a file: - Locate the file on your local machine. - Go to this website: tinyurl.com/send2tandem - Enter your e-mail address and click on the "Choose File" button. - Navigate to your file and click on the "Open" button (you ...
Support Hours
We maintain Central Time Zone business hours. 8am - 5pm. After hours support is done by appointment and may be billable. For Server related emergencies, our support is 24x7. During business hours: The best way to reach us is to go ...
How to submit a Helpdesk ticket
How to start a Helpdesk chat
Accessing our ticket system to view and create support tickets