How to Get Support
What makes a good Support Ticket?
A good support ticket clearly communicates the problem or request to ensure fast and accurate resolution. Here’s a breakdown of what makes a support ticket effective: ? 1. Clear and Descriptive Subject Line The subject line should give a quick ...
Create an Account in Our Support Portal
We use our support portal to track support issues that can range from simple questions to large issues that might involve outside software vendors and third-party tech support reps. It allows us to support multiple issues across all of our clients ...
Upload a File to CloudTop Office
Here's how you can send us a file: - Locate the file on your local machine. - Go to this website: tinyurl.com/send2tandem - Enter your e-mail address and click on the "Choose File" button. - Navigate to your file and click on the "Open" button (you ...
Support Hours
We maintain Central Time Zone business hours. 8am - 5pm. After hours support is done by appointment and may be billable. For Server related emergencies, our support is 24x7. During business hours: The best way to reach us is to go ...
How to submit a Helpdesk ticket
How to start a Helpdesk chat